If you've found your Pinkbike account suspended or deactivated, we understand that this can be frustrating and confusing. As the world’s largest mountain biking community, we strive to ensure every user’s experience is safe, enjoyable, and supports our shared values. Here’s how to understand the issue and take steps to restore your Pinkbike access.
Understanding Account Suspensions
Pinkbike may suspend accounts to protect community safety or to uphold our policies. Suspensions can result from policy violations, suspicious activity (such as multiple log-in attempts from different IP addresses), or automated security measures. Often, users do not receive prior notice, but the support team is available to investigate your case if you believe the suspension was made in error.
How to Contact Support
- Submit a support request here
- Include your username, registered email, and a clear description of the issue
- If possible, add relevant screenshots or messages you received
What Happens Next?
The Pinkbike support team will review your submitted request. They may reach out for additional details to better understand your situation. If the suspension was a mistake or your account is eligible for reinstatement, you’ll receive instructions to regain access.