When Pinkbike and Trailforks merged accounts with Outside Inc., users may have faced difficulties activating their accounts, resetting passwords, or logging in. This article offers troubleshooting steps for common sign-in issues after account integration.
Understanding the Account Merge
Pinkbike accounts are integrated with the Trailforks and Outside account systems. If you previously used a Pinkbike username and password, you may need to use your associated email address to log into trailforks.com. Your Pinkbike, Trailforks, and Outside accounts share a single set of credentials across all three platforms. If you are unable to log into any of the platforms with the same credentials, you may have multiple accounts across platforms. To learn more about managing multiple accounts, please see this article.
Resetting Your Password
- Visit the password reset page here.
- Enter your Pinkbike email address and follow the instructions.
- Check your inbox for a reset email and complete the process.
Troubleshooting Login Issues
- Ensure you’re using the correct email address, not an old Pinkbike username.
- Clear browser cache and cookies before retrying login.
- Contact Pinkbike Support if issues persist after password reset attempts.